FAQs
Product Guide
What is a Probiotic Skincare, and how does it benefit my skin?
Probiotic skincare harnesses the power of beneficial bacteria to promote skin health. These products help balance the skin's microbiome, supporting a healthy barrier function and reducing inflammation, leading to clearer, more radiant skin.
What are the potential side effects of using Pro-retinol?
When using pro-retinol in your skincare routine, be mindful of potential side effects like increased skin sensitivity, redness, and mild irritation. You might also notice dryness or flakiness initially, but this is normal as your skin adjusts to the retinol, signifying a renewal process, not dryness.
How can I maximize the benefits of using pro-retinol skincare products?
To maximize pro-retinol benefits, pair with a vitamin-enriched probiotic cream. This combo minimizes side effects and enhances effectiveness. The probiotic cream nourishes and hydrates, easing dryness and irritation linked to pro-retinol use. Together, they promote skin health for optimal results.
Shipping, Return and Exchange
What if I changed my mind, and want to return my order? Can I still return it and get a refund?
No, reasons such as ‘change of mind’ are not eligible for return, exchange, or refund.
I received an incomplete package, will I get a refund for the missing item/s?
Yes, if you wish for a refund please inform our customer support within 7 days of receipt for assistance.
I received an incomplete package, will you send the missing item/s to me?
Yes, please inform our customer support within 7 days of receipt so we can arrange a delivery for your missing item/s. The shipping cost will be on us.
I did not receive my package at all but I already paid for it, can I request for a refund?
Our team will expedite the delivery of your order, and we will have your order delivered within 15 days. If your order is not delivered within 15 days, you may request a refund through our customer support.
Shipping and Delivery
Do you do international shipping?
Yes, we ship internationally to the USA, Canada, Australia, New Zealand, UK, and China via DHL.
How much is the shipping fee and how long will it take for my order to arrive?
The shipping fee will depend on the number of weight of the package and delivery address/location. The shipping fee for your order will be calculated with the total cost of your order at the checkout page. The arrival date of your order will also depend on your delivery location.
